Returns & Refunds Policy

Effective Date: September 4, 2026

At Church in Miniature, we want you to be happy with the products you purchase through our website. We understand that sometimes a product may not work out, arrive damaged, or be different from what you expected.

This Returns & Refunds Policy explains when products purchased directly through Church in Miniature may be returned and when a refund may be available.

Because some of our products are fulfilled by independent third-party suppliers, return procedures may vary depending on the product and supplier.

1. Products Purchased Directly From Church in Miniature

This policy applies to purchases completed directly through the Church in Miniature website.

To be eligible for a return, an item generally must:

Be within the applicable return period stated for the product or order.
Be unused and in its original condition.
Include the original packaging, when applicable.
Include all accessories, documentation, and other materials that came with the product.
Not be damaged as a result of misuse, neglect, alteration, or improper handling.

Certain products may have different return requirements, which will be communicated on the product page or at checkout when applicable.

2. Return Period

Unless a different return period is stated on the applicable product page or provided with your order, please contact us within 30 days of delivery to request a return.

Contacting us within the return period does not automatically mean that a return has been approved. We will review the circumstances and provide instructions if the item qualifies.

Some products may have shorter or longer return periods because of supplier requirements or product-specific restrictions.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

We may ask you to provide:

Your order number
A description of the problem
Photographs of the product
Photographs of the packaging
Any other information reasonably necessary to evaluate the issue

Please do not return a damaged, defective, or incorrect product without first contacting us.

Depending on the circumstances, we may offer a replacement, return, refund, or another appropriate resolution.

4. Items Damaged During Shipping

If an item appears to have been damaged during shipping, please notify us promptly after delivery.

Where appropriate, we may need photographs of the shipping box, packaging materials, shipping label, and damaged product to submit a claim or determine the appropriate resolution.

Because shipping and supplier procedures can vary, we cannot guarantee that every shipping-damage claim will result in a refund or replacement.

5. Change-of-Mind Returns

If you simply decide that you no longer want an item, ordered the wrong item, selected the wrong size or variation, or otherwise changed your mind, the item may be eligible for a return if it meets the requirements of this policy and the applicable supplier’s return requirements.

Unless otherwise stated, return shipping costs for change-of-mind returns may be the customer’s responsibility.

Original shipping charges may also be non-refundable.

6. Products Fulfilled by Third-Party Suppliers

Some products sold through Church in Miniature may be fulfilled directly by independent suppliers.

In those cases, the supplier may establish specific requirements regarding:

Return eligibility
Return time limits
Return addresses
Restocking fees
Product condition
Return shipping
Exchanges
Damaged products
Refund procedures

We will make reasonable efforts to assist you with eligible returns, but we cannot guarantee that a third-party supplier will approve a return that does not meet its requirements.

The applicable supplier requirements may affect whether we can provide a refund or replacement.

7. Products That Cannot Be Returned

Certain products may not be eligible for return because of their nature or the supplier’s requirements.

These may include, where applicable:

Personalized or customized products
Digital products or downloads
Products that have been opened or used when health, hygiene, or safety considerations apply
Gift cards
Clearance or final-sale items
Products specifically identified as non-returnable
Items damaged through misuse or improper handling
Products returned after the applicable return period

Product-specific exclusions will take precedence over this general policy when clearly disclosed before or at the time of purchase.

8. Digital Products and Downloads

If Church in Miniature offers digital products, downloadable resources, ebooks, or other electronically delivered products, these products may be non-refundable once the product has been delivered or accessed.

Any applicable refund restrictions will be disclosed on the applicable product page or during checkout.

9. Affiliate and External Website Purchases

Church in Miniature may provide links to products, services, and resources sold by other companies.

If you click an affiliate link or other external link and complete your purchase on another company’s website, that company is responsible for the transaction.

Church in Miniature does not process the payment for that purchase and cannot approve or issue a refund for it.

For those purchases, you must contact the company from which you made the purchase and follow its return and refund policy.

The external company’s policies will govern that transaction.

10. How to Request a Return

Before sending anything back, please contact us at:

Email: [Your Customer Service Email]

Please provide:

Your name
Order number
Email address used for the purchase
Name of the product
Reason for the return
Photographs, if the product is damaged, defective, or incorrect

We will review your request and, if approved, provide instructions for returning the product.

Please do not send a return to an address found on the original shipping package unless we specifically instruct you to do so.

Because some products are shipped directly from third-party suppliers, the correct return address may be different from the Church in Miniature business address.

11. Return Shipping

Unless the product is defective, damaged, incorrect, or otherwise covered by a supplier’s applicable return policy, the customer may be responsible for return shipping costs.

Return shipping requirements may vary by product and supplier.

We recommend using a shipping method that provides tracking when returning an item. Church in Miniature is not responsible for products lost or damaged while being returned when the customer is responsible for arranging the return shipment.

12. Refunds

Once an approved return has been received and evaluated, we will determine whether a refund is appropriate.

If approved, the refund will generally be issued to the original payment method.

Refunds may be reduced by amounts that are properly chargeable under the applicable return terms, such as:

Non-refundable shipping charges
Return shipping costs
Restocking fees disclosed or permitted by the applicable supplier
Damage or missing components caused by the customer
Other applicable deductions disclosed at the time of purchase

13. Refund Processing Time

After a refund has been approved and submitted, the time it takes for the money to appear in your account depends on the payment method and financial institution.

Church in Miniature does not control the processing time of banks, credit-card companies, PayPal, Stripe, or other payment providers.

14. Exchanges

We may offer exchanges for certain products when permitted by the applicable supplier.

An exchange is not guaranteed and may depend on:

Product availability
Supplier policies
Product condition
Timing of the request
Shipping requirements

If an exchange is unavailable, an eligible refund may be offered instead.

15. Refused or Abandoned Packages

If a customer refuses delivery, provides an incorrect shipping address, fails to retrieve a package, or otherwise causes an order to be returned to the sender, the customer may be responsible for applicable shipping or return costs.

A refund is not guaranteed simply because an order was returned to the sender.

We will review these situations individually based on the circumstances and applicable supplier policies.

16. Orders Already in Fulfillment

If an order has already entered fulfillment, it may not be possible to cancel it.

If cancellation is not possible, you may need to receive the product and then request a return if the item qualifies under this policy.

Please see our Cancellation Policy for additional information.

17. Fraudulent or Abusive Return Activity

Church in Miniature reserves the right to refuse returns or refunds when there is reasonable evidence of:

Fraudulent activity
Repeated abuse of the return process
False claims regarding damaged or missing products
Intentional product damage
Unauthorized chargebacks or payment disputes involving legitimate purchases
Other misuse of our return policy

This does not limit any rights you may have under applicable law.

18. Consumer Rights

Nothing in this policy is intended to eliminate or restrict any rights or remedies that cannot legally be waived under applicable federal, state, or local law.

Certain consumer protection laws may provide additional rights depending on where you live and the nature of the transaction.

19. Changes to This Policy

Church in Miniature may update this Returns & Refunds Policy from time to time.

Any updated version will be posted on this page with a revised effective date.

Changes generally apply to purchases made after the updated policy becomes effective, unless otherwise required by law.

20. Contact Us

If you have questions about a return or refund, please contact us before sending a product back.

Church in Miniature
Email: [Your Customer Service Email]
Website: [Your Website Address]

We will do our best to help you understand your options and resolve eligible return and refund requests fairly.